Posted Aug 01, 2024 168 views
We are seeking a dedicated and customer-focused individual to join our team as a Customer Support Agent. The ideal candidate will be responsible for providing exceptional customer service, resolving inquiries, and ensuring customer satisfaction.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Assist customers with account inquiries, billing issues, and product/service questions.
- Troubleshoot and resolve customer complaints and issues effectively.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to ensure a seamless customer experience.
- Identify and escalate priority issues to the appropriate channels.
Qualifications:
- Prior experience in customer service or a related field.
- Excellent English communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- Proficiency in using customer support software and tools.
Job Details
Digital Pacers
Join our dynamic call center company dedicated to providing exceptional customer service solutions. We specialize in handling customer inquiries, resolving issues, and ensuring a positive customer experience. Our team of skilled professionals is committed to delivering high-quality service and exceeding customer expectations.
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