SALES COORDINATOR

DG Tech Machinery seeks a proactive and organized Sales Coordinator to join the team in Lahore. This role focuses on supporting daily sales operations and ensuring smooth coordination between sales activities and internal departments. The ideal candidate possesses at least three years of experience in sales coordination or related fields, strong communication and interpersonal skills, and a solid understanding of industrial machinery and equipment. They work independently, manage multiple priorities, and maintain excellent customer relationships while assisting in proposal preparation and documentation. The Sales Coordinator does not manage a team but plays a critical role in facilitating communication and efficient workflow between departments to enhance customer satisfaction. This position requires proficiency in customer relationship management systems, data management, Microsoft Office tools, and relevant sales software to maintain accurate customer records, monitor sales activities, and generate timely reports. The candidate must uphold a customer-focused approach and provide effective problem-solving support to address any urgent customer matters promptly.
Responsibilities

Coordinate and support daily sales operations to ensure efficiency and accuracy throughout the sales process.
Prepare, review, and manage customer proposals, quotations, and related sales documentation with meticulous attention to detail.
Maintain and update accurate customer records, databases, and sales information to support decision-making and reporting.
Ensure proper record keeping and document management across all stages of the sales cycle to maintain compliance and order accuracy.
Respond promptly and professionally to customer inquiries, providing timely support and information.
Collaborate closely with internal departments such as logistics, finance, and production to ensure smooth order processing and fulfillment.
Monitor ongoing sales activities, track leads using lead management software, and generate detailed sales reports as required.
Maintain professional communication with customers, including availability to address urgent matters and support customer satisfaction.
Manage multiple tasks and priorities simultaneously, demonstrating strong organizational skills and attention to deadlines.
Utilize Customer Relationship Management (CRM) systems such as Salesforce CRM to track sales opportunities and enhance customer engagement.
Apply knowledge of industrial machinery and equipment to assist effectively in sales coordination and customer support.
Continuously improve sales support processes and workflows to increase sales team productivity and customer service quality.