Receptionst

Dawat-e-Hadiyah seeks a dedicated Receptionist to join our team at our sports facility. The ideal candidate welcomes visitors, manages appointment scheduling, and ensures smooth front-desk operations. This role requires excellent communication and organizational skills to provide outstanding customer service and maintain accurate data records. The Receptionist plays a critical role as the first point of contact, creating a positive and professional impression for all guests and clients. The Receptionist is responsible for managing incoming calls and inquiries, maintaining the appointment calendar, and supporting administrative tasks using Microsoft Office tools. This position requires a minimum of 2 years of experience in a similar reception or administrative role. The successful candidate must be organized, friendly, and efficient, capable of handling multiple tasks while maintaining attention to detail. This role does not involve managing a team but requires collaboration and coordination with other facility staff to ensure excellent service delivery.
Responsibilities

Greet and welcome visitors to the sports facility with professionalism and courtesy
Answer and manage incoming phone calls and emails promptly and effectively
Schedule, confirm, and manage appointments and reservations for clients and members
Maintain an organized and tidy reception area to create a positive first impression
Perform data entry tasks accurately to update client information and appointment records
Use Microsoft Office applications to prepare reports, correspondence, and internal communications
Respond to customer inquiries regarding facility services, schedules, and policies
Handle administrative duties such as filing, copying, and managing supplies inventory
Coordinate with facility staff to ensure smooth operations and support service delivery
Maintain confidentiality of sensitive customer and company information
Assist with basic troubleshooting of front-desk equipment such as phones and computers
Ensure compliance with company policies and safety procedures at the reception area