Posted Nov 07, 2024 1396 views Report Job
DART’S Solutions is located just north of Toronto, Canada and has been providing Social Services Solutions and Applications since 2009.Our vision is to empower people with developmental disabilities to live dignified and independent lives that allow them to be part of their community and achieve their personal goals. We achieve this by working closely with registered charities and government agencies focused on helping those in need.
We are currently looking for a Remote Position to fulfill the role of Customer Service Representative
DSI is seeking a Customer Service Representative to support our software applications. The individual will have strong skills related to software application support, and customer service operations and will be responsible for responding to and resolving customer inquiries via email and telephone.
General Details:
- Responding to customer inquiries
- Assist customers in resolving software application issues
- Document all inquiries/issues and work with development teams to solve customer-related technical issues.
- Be able to work from home during the Canadian Eastern Time Zone: 10:00 am to 6:00 pm Monday to Friday and occasional weekends as required.
Required Knowledge, Skills, and Abilities:
- Good working knowledge of the MS Office Suite and Google Applications
- Extensive experience working in a customer service environment
- Strong communication skills (both written and oral)
- Strong analytical and problem-solving skills
- Thrives in a fast-paced environment
- Excellent interpersonal and conflict-management skills
- Ability to work independently and as a member of a team
DSI offers a competitive salary with a health package
Job Details
Darts Solutions
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