Customer Support Executive

We are looking for experienced Customer Support Executives with a background in the USA healthcare industry. The ideal candidate should have at least 6 months of experience in a customer support role, with excellent communication skills, handling inquiries, resolving issues, and providing outstanding customer service.

Responsibilities:

Respond to customer queries promptly and professionally
Resolve product or service issues by clarifying customer complaints
Maintain customer records by updating information in the CRM
Handle multiple communication channels (phone, email, chat) and assist customers efficiently
Deliver excellent customer experiences, ensuring customer satisfaction

Requirements:

Experience in the USA healthcare industry is highly preferred
Fluent in English, with strong verbal and written communication skills
Ability to multitask and handle various customer service channels

Skills

Fluent in English Customer Satisfaction Management Microsoft Excel Communication Skills

Job Details

Industry:

BPO

Functional Area:

Client Services & Customer Support

Total Positions:

3 Posts

Job Shift:

Third Shift (Night)

Job Type:

Full Time/Permanent

Job Location:

Lahore, Pakistan

Gender:

No Preference

Minimum Education:

Bachelors

Career Level:

Entry Level

Minimum Experience:

Less than 1 Year

Apply Before:

Nov 09, 2024

Posting Date:

Oct 08, 2024

Cyber System (Pvt) Ltd

BPO · 101-200 employees - Lahore

Cyber System is a US based organisation, established in 2008, is a leader in customized outsource Software development, Medical Billing, Recruitment solutions, research and human resource services representing clients throughout the world. The core philosophy behind Cyber System is to tackle the business problems and create novel and efficient solutions by utilizing state-of-the-art technology. Cyber System believes in professionalism, business ethics and morality. It aims at long-term relationships based on trust, understanding and good will. Business criteria at Cyber System are many as opposed to profit alone. Here, commitment, sincerity and enthusiasm form the path to professionalism. Effective and regular communication and sanctity of timelines is very important to Cyber System. This leads to the satisfaction of both the Cyber System Team and Cyber System Clients. Aspiring to expand to new sectors, Cyber System aims at rendering its services to many new markets both national and international.