Customer Support Representative

Confidential

Lahore , Pakistan

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Posted 2 days ago 189 views Report Job

Are you a customer-centric professional looking to join a dynamic team in Lahore? We're currently seeking a skilled Customer Support Specialist to join our call center team. If you have a minimum of 1 year of experience in a similar role, excel at multitasking, are solution-oriented, and ready to thrive in a fast-paced environment, then we want to hear from you!

Responsibilities:

Provide exceptional customer support via phone, email, and chat channels to U.S. customers.
Address customer inquiries, concerns, and issues promptly and professionally.
Handle multiple tasks efficiently while maintaining a high level of service quality.
Collaborate with team members to ensure seamless customer experiences.
Handle high-pressure situations, including de-escalating frustrated customers by providing feasible solutions.

Requirements:

Minimum of 1 year of experience in a customer support or call center role with an American clientele.
Ability to multitask effectively and prioritize tasks in a fast-paced environment.
Excellent English communication and interpersonal skills
Strong problem-solving and critical thinking abilities.
Flexibility to work 6 days a week with rotating night shifts (PST, MST, & CST).
Prior experience with online booking platforms.
Strong knowledge of Excel.

Benefits: