Customer Support Representative (Female)

MAFTECH is a fast-growing technology company specializing in e-commerce solutions, Shopify development, and digital innovation. We are committed to delivering exceptional client experiences and are looking for dedicated female professionals to join our customer support team. Role Overview: We are seeking a highly motivated and articulate Female Customer Support Representative to handle client inquiries, resolve issues, and ensure a seamless customer experience. The ideal candidate must possess excellent English communication skills and be comfortable working in evening/night shifts. Key Responsibilities: Respond to customer inquiries via phone, email, and chat in a timely and professional manner Resolve customer complaints and issues effectively while maintaining a positive attitude Provide accurate product/service information to clients Maintain detailed and accurate records of customer interactions Escalate complex issues to the relevant departments when necessary Ensure customer satisfaction and retention through exceptional service Collaborate with the team to improve support processes Requirements: Female candidates only (as per company policy) Bachelor's degree or equivalent (preferred but not mandatory) Strong English communication skills (written and verbal) Previous experience in customer support, call center, or related field is a plus Ability to work night shifts (3:00 PM – 12:00 AM) Basic computer proficiency (MS Office, email, CRM tools) Positive attitude, patience, and problem-solving skills Ability to handle pressure and multitask effectively What We Offer: Competitive salary package Friendly and supportive work environment Opportunities for career growth and learning On-the-job training How to Apply: Interested candidates meeting the above criteria are encouraged to apply by sending their CV to WhatsApp: 03254283182 or through the Apply Now button on Indeed. Note: Only shortlisted candidates will be contacted for an interview. Pay: Rs40,000.00 - Rs75,000.00 per month Work Location: In person