Customer Support Representative (CSR) _ 6PM-2AM

ABS International, a US-based company with a well-established operations center in Karachi, has been delivering high-quality customer support since 2009. Unlike traditional BPOs, ABS manages its own brands, campaigns, and customer service operations internally, ensuring consistent service excellence. With over 16 years of industry experience and a team of more than 200 professionals, the company emphasizes operational excellence, employee development, teamwork, and long-term career growth. As ABS expands its US operations, it is seeking motivated, customer-oriented individuals to join as Customer Support Representatives. This role focuses on providing professional and courteous assistance to US-based customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. The position is non-sales and includes comprehensive paid training, ongoing coaching, and opportunities for professional development.

Key Responsibilities
- Manage inbound and outbound customer interactions with professionalism, empathy, and courtesy.
- Respond promptly and accurately to customer inquiries, resolving concerns efficiently.
- Provide exceptional customer service through clear communication and effective problem-solving.
- Maintain accurate records of customer information and interactions using CRM software.
- Collaborate with supervisors and team members to meet individual and team goals.
- Adhere to company policies, procedures, and service standards during all customer engagements.
- Uphold a professional, helpful, and customer-focused demeanor at all times.

Required Qualifications
- Intermediate, O-Level, A-Level students and graduates, as well as Bachelor’s degree students and graduates, are encouraged to apply.
- Fresh graduates and entry-level professionals seeking long-term career opportunities.
- Strong spoken and written English communication skills.
- Basic computer proficiency and good typing speed.
- Excellent interpersonal, active listening, and problem-solving abilities.
- Customer-focused mindset with a positive and professional attitude.
- Ability to thrive in a fast-paced, team-oriented environment.
- Willingness to learn, develop new skills, and pursue a long-term career.

Preferred Qualifications and Benefits
- No prior experience required; confident, enthusiastic candidates eager to learn are highly encouraged.
- Structured, fully paid training program with ongoing coaching and mentorship to build knowledge, confidence, and practical skills.
- Fixed monthly basic salary ranging from PKR 40,000 to 45,000.
- Performance-based incentives and a punctuality bonus of PKR 3,000 per month.
- 15 days of paid annual leave with an option for leave encashment.
- Permanent full-time employment in a safe, professional, and supportive work environment.
- Opportunities for long-term career growth within a company that values employee development and teamwork.

This is a permanent, full-time, on-site role based in Karachi, with offices located in Gulistan-e-Johar (Block 14) and Gulshan-e-Iqbal (Block 13-C). The position requires fixed 8-hour evening/night shifts from Monday to Saturday, with shift options of 6:00 PM to 2:00 AM or 10:00 PM to 6:00 AM. Morning shifts, rotational schedules, and remote work are not available. Candidates must be comfortable working the specified hours.

Joining ABS International means becoming part of a company dedicated to supporting and empowering its employees through continuous learning, mentorship, and career advancement. If you are a confident communicator who enjoys helping others, solving problems, and delivering outstanding customer service, this role offers a rewarding and stable career path in customer support.