Posted Jul 31, 2026 34 views
Metropolitan Warehouse & Delivery (MWD), a leading provider of White Glove furniture delivery services since 1989, operates in 44 cities across the USA with a team of over 1,200 professionals. Specializing in eCommerce furniture delivery, warehousing, and comprehensive white-glove solutions, MWD is seeking a dedicated customer service professional to join its onsite team in Rawalpindi. This role involves providing exceptional support to US-based clients during evening hours, ensuring a seamless customer experience in a dynamic, fast-paced environment.
Key Responsibilities
Deliver outstanding customer support by promptly and professionally responding to inquiries and issues via phone and email, ensuring positive resolutions. Communicate clearly and effectively in English, maintaining excellent verbal and written skills. Handle direct interactions with US clients, leveraging at least two years of experience in US sales or customer support roles. Apply strong analytical and problem-solving skills to manage and resolve challenging customer situations efficiently. Maintain accurate documentation of customer interactions, issues, and resolutions to support effective communication across cross-functional teams. Manage and prioritize multiple customer concerns simultaneously to ensure timely responses and resolutions. Collaborate closely with the account management team to address and resolve client issues effectively. Demonstrate proficiency in MS Excel and other customer support tools to track and manage customer data.
Required Qualifications
A Bachelor’s degree in any field is mandatory; applications without a completed Bachelor’s degree will not be considered. Candidates must have a minimum of two years’ experience in US sales or customer support roles, with direct interaction with US clients. Excellent command of American English, including a clear American accent, is essential. Strong skills in CRM systems and Microsoft Excel are required.
Preferred Qualifications and Benefits
The position offers a competitive market salary ranging from Rs80,000 to Rs100,000 per month. There are opportunities for promotions and annual salary increments based on performance. Employees receive comprehensive benefits, including EOBI and gratuity. Biannual bonuses are provided to reward employee contributions. Medical insurance coverage extends to employees, spouses, and children. The company offers an employee health care program featuring gym access, kitchen/mess services, and an in-house doctor. Social activity programs promote team collaboration through tours and office celebrations. This is a full-time onsite position located at Plaza 145, Civic Center, Phase IV, Bahria Town, Rawalpindi, with working hours from 5:00 PM to 2:00 AM.
This role presents an excellent opportunity to engage with US clients while contributing to a leading logistics and delivery company. Candidates who meet the qualifications and are committed to delivering top-tier customer service are encouraged to apply.
Skills
Job Details
Metropolitan Warehouse Delivery
What is your Competitive Advantage?
Similar Job Titles
Ali Aziz
CEO
Shopistan
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Muzammil Baig
Digital Marketing Manager
IT Services Group
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Aqib Irshad
Head of HR, Training & OD
FINCA
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Zohaib Ali
Marketing Manager
Digital Online Devices
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
