Customer Support Executive

Customer Support Executive About the Role We are looking for a motivated and customer-focused Customer Support Executive to join our growing team. You will be the first point of contact for our customers — resolving issues, answering queries, and delivering a consistently excellent experience across all touchpoints. Key Responsibilities Respond to customer inquiries via phone, email, and live chat in a timely and professional manner Identify, troubleshoot, and resolve product or service-related issues efficiently Maintain accurate records of customer interactions and resolutions in the CRM system Escalate complex issues to relevant teams while following up to ensure closure Gather customer feedback and relay insights to the product and operations teams Meet or exceed KPIs including CSAT score, first-response time, and resolution rate Contribute to building and maintaining a knowledge base for common queries Requirements 1–2 years of experience in a customer service or support role Excellent verbal and written communication skills in English Strong problem-solving ability and attention to details Ability to multitask and stay composed in a fast-paced environment Empathetic, patient, and customer-first mindset Pay: Rs60,000.00 - Rs90,000.00 per month Application Question(s): Would you be able to work in the night shift? Work Location: In person