Customer Support Associate

We are looking for a dedicated Customer Support Associate to join our team and handle customer inquiries, complaints, and issues related to orders, payments, subscriptions, and account management. The successful candidate will play a vital role in ensuring a positive customer experience by delivering timely and effective solutions while maintaining a professional and customer-focused approach.

Key Responsibilities
Respond promptly to customer inquiries through live chat and email channels. Address customer complaints with appropriate solutions to ensure satisfaction. Resolve issues related to orders, payments, subscriptions, and account management. Follow up with customers until their concerns are fully resolved. Provide accurate and clear information about the company’s products, services, and policies. Maintain a professional demeanor and prioritize customer satisfaction in every interaction. Suggest process improvements and innovative ideas to enhance the overall customer support experience.

Required Qualifications
A Bachelor of Business Administration (BBA) degree is preferred. Excellent command of written and spoken English is essential. Strong communication and interpersonal skills are required. The ability to handle challenging customer interactions with professionalism and patience is important. Good problem-solving skills and attention to detail are necessary. Candidates should be able to multitask efficiently in a fast-paced environment. A positive attitude and quick learning ability are highly valued. Fresh graduates are encouraged to apply.

Preferred Qualifications and Benefits
Candidates with 0 to 6 months of experience in customer support, customer service, call center, e-commerce, EdTech, SaaS, or related fields will have an advantage. Experience working with international or US-based customers is a plus. The position offers a competitive salary package along with a petrol allowance. There is an opportunity to gain valuable experience working with US-based customers. Career growth and performance-based advancement opportunities are available. The role requires working a night shift schedule aligned with US business hours, six days a week.

We are committed to providing Equal Employment Opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, or genetics. This policy applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, compensation, and training.