Posted Aug 05, 2026 33 views
WellnessLiving is looking for a dedicated Customer Solutions Specialist to join our Islamabad office on a full-time, permanent basis. This role requires working an 8-hour shift within a 24-hour period, five days a week, Monday through Sunday, aligned with the Eastern Time Zone. As a fast-growing software company serving class and appointment-based businesses across North America, we pride ourselves on fostering a people-first culture centered on community. Trusted by over 5,000 business owners and 15 million users globally, our platform offers comprehensive tools designed to help businesses manage operations and grow successfully. Joining WellnessLiving means becoming part of an innovative, customer-focused team that values empathy, clear communication, and continuous improvement.
Key Responsibilities:
- Respond promptly to inbound customer calls, emails, and call-back requests.
- Provide software support by troubleshooting technical issues and handling general account inquiries.
- Investigate and diagnose the root cause of customer problems using system knowledge.
- Gather detailed customer information to report or escalate issues to Subject Matter Experts when necessary.
- Identify and flag customers exhibiting problematic or negative behavior appropriately.
- Maintain a professional and service-oriented demeanor that reflects the company’s commitment to quality.
- Support Customer Success Trainees by serving as a training buddy and monitoring their email and phone skills before graduation.
Required Qualifications:
- 1 to 3 years of experience in customer support or customer care, preferably with international clients from the US, North America, Canada, or Australia. Experience in the SaaS industry is highly advantageous.
- Strong organizational skills with a detail-oriented, solution-focused approach.
- Understanding of the operations and challenges faced by small-to-medium-sized business owners.
- Excellent interpersonal skills and fluency in English communication, both written and verbal.
- Ability to quickly establish credibility, build strong relationships, and collaborate effectively across teams.
- Proficiency with tools such as Microsoft Office Suite, ZOHO CRM, Intercom, and JIRA.
- High energy, self-motivation, and comfort working with a sense of urgency.
Preferred Qualifications and Benefits:
- Competitive salary package based on experience.
- Comprehensive Group Health and Life Insurance coverage.
- Gratuity and EOBI benefits.
- Transport facility for employees living within 20 kilometers of the office or a fuel allowance.
- Paid time off including annual, sick, casual, bereavement, and parental leave.
- Quarterly bonuses and engaging staff events to promote team spirit.
- Recognition programs and continuous staff training opportunities.
- Clear career progression with a strong track record of internal promotions.
- A supportive workplace culture that encourages personal growth, development, and enjoyment.
Candidates progressing to the next stage will undergo a telephonic screening followed by initial and final online interviews. Due to the high volume of applications, only shortlisted candidates will be contacted. We appreciate your interest and look forward to reviewing your application.
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