Customer Services Executive Medical Record USA

Boston Neurobehavioral Associates

Karachi , Pakistan

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Citadel Healthcare Management (PVT) LTD. is a leading healthcare management services provider supporting medical practices across North America. We specialize in managing a wide range of medical administrative tasks through collaboration with diverse healthcare disciplines. Our organization is dedicated to creating meaningful career opportunities where employees can leverage their expertise, advance professionally, and contribute to our ongoing success. At Citadel, we cultivate a workplace culture that values collaboration, recognition, and support. We are committed to diversity and inclusion, welcoming individuals from all backgrounds and embracing their unique perspectives. Through teamwork, innovation, and continuous professional development, we empower our staff to excel and drive progress within the healthcare industry.

Key Responsibilities
- Organize, update, and maintain patient medical records in both electronic and paper formats to ensure accuracy and accessibility.
- Ensure strict compliance with HIPAA regulations as well as applicable state and federal privacy laws to protect patient confidentiality.
- Coordinate effectively with psychiatrists, therapists, and administrative personnel to facilitate timely access to medical records.
- Prepare and manage documentation required for audits, insurance claims, and internal reviews to support operational efficiency.
- Assist with initiatives related to the digitization of records and the implementation or optimization of electronic health record (EHR) systems.
- Conduct quality assurance checks to verify the completeness and accuracy of patient files, maintaining high standards of data integrity.

Required Qualifications
- Bachelor’s degree in Health Information Management, Medical Administration, or a related discipline.
- Two to four years of experience in medical records management or healthcare administration, preferably within psychiatric or outpatient care settings.
- Strong knowledge of medical terminology and healthcare documentation standards.
- Proficiency in Microsoft Office applications and hands-on experience with EHR or Health Information Systems (HIS).
- Excellent organizational skills with meticulous attention to detail.
- Demonstrated ability to handle sensitive patient information with discretion and maintain confidentiality at all times.

Preferred Qualifications and Benefits
Candidates with prior experience in psychiatric healthcare environments or outpatient services will find this role especially well aligned with their background. We offer a competitive salary and benefits package designed to attract and retain skilled professionals. Employees enjoy opportunities for professional growth within healthcare administration and benefit from a collaborative work environment that supports patient care and teamwork.

This is a full-time, office-based position located in Karachi. The role of Medical Records Executive is critical to ensuring the secure, accurate, and efficient management of patient records. This position supports clinicians and administrative staff while maintaining compliance with U.S. healthcare regulations, playing a vital role in the delivery of quality healthcare services.