Customer Service & Sales Support Officer

This full-time, on-site position is based in Taxila and supports a bottled-water delivery operation as a Customer Service & Sales Support Officer. The role involves managing customer interactions, processing orders, addressing complaints, providing delivery updates, coordinating sales activities, conducting follow-ups, maintaining records, and preparing daily reports. The ideal candidate will work the morning shift and contribute to smooth operational flow while ensuring customer satisfaction.

Key Responsibilities
- Handle customer inquiries promptly and professionally via phone or in-person.
- Process and manage customer orders accurately.
- Address and resolve customer complaints effectively to maintain service quality.
- Provide timely updates on delivery status to customers and internal teams.
- Coordinate sales activities and support the sales team in follow-ups.
- Maintain accurate records of orders, customer interactions, and delivery details.
- Prepare and submit daily reports related to customer service and sales support.

Required Qualifications
- Minimum one year of relevant experience in customer service or sales support.
- Educational qualification of Intermediate or Bachelor’s degree.
- Proficient communication skills in both English and Urdu.
- Competent in order processing and data entry tasks.
- Familiarity with Microsoft Office suite or Google Workspace applications.
- Strong coordination and organizational skills to manage multiple tasks efficiently.

Preferred Qualifications and Benefits
- Experience in a similar delivery or logistics environment is advantageous.
- The role offers a competitive salary range of 35,000 to 45,000 PKR per month.
- Working hours are scheduled for the morning shift, providing a structured workday.

This position is ideal for candidates seeking to develop their career in customer service and sales support within a dynamic operational setting.