Customer Service Representative

This is a full-time, on-site Customer Service Representative position based in Karachi, Pakistan, working the morning shift. The role primarily involves supporting outbound campaigns related to Medicare, ACA, and Final Expense. The ideal candidate will possess strong spoken English skills, excellent customer service abilities, and a disciplined approach to documentation. Performance targets are a key focus in this role, and candidates should be comfortable working in a goal-oriented environment.

Key Responsibilities
- Handle outbound calls for Medicare, ACA, and Final Expense campaigns with professionalism and clarity.
- Deliver exceptional customer service by effectively addressing customer inquiries and concerns.
- Maintain accurate and thorough documentation of all customer interactions and campaign activities.
- Meet or exceed daily and monthly performance targets set by the management.
- Collaborate with team members and supervisors to ensure campaign goals are achieved.
- Adhere to company policies and compliance standards throughout all customer interactions.

Required Qualifications
- Intermediate level of education is mandatory.
- Strong spoken English communication skills to effectively engage with customers.
- Proven customer service skills, demonstrating patience, empathy, and problem-solving abilities.
- Ability to maintain detailed and organized documentation.
- Target-driven mindset with the ability to work efficiently under pressure.

Preferred Qualifications and Benefits
- A bachelor’s degree is preferred, enhancing the candidate’s ability to manage complex customer interactions.
- Previous experience in a call center environment or relevant campaign experience is highly desirable.
- Salary range for this position is PKR 35,000 to 45,000, reflecting the candidate’s experience and qualifications.

This role offers an excellent opportunity for individuals seeking to develop their career in customer service within a structured and supportive environment. Candidates who are motivated, disciplined, and eager to contribute to outbound campaign success will find this position rewarding.