Customer Service Representative

We are seeking a dedicated Customer Service Representative to join our team in Karachi, working full-time on-site. This role focuses on supporting Final Expense and ACA campaigns. The ideal candidate will have strong English communication skills, be punctual, and possess relevant experience in customer service. The position operates during the night shift from 7:00 PM to 3:00 AM, Monday through Friday, offering a competitive salary along with additional benefits.

Key Responsibilities
- Handle inbound and outbound customer interactions related to Final Expense and ACA campaigns.
- Provide clear and professional communication to assist customers with their inquiries and concerns.
- Maintain accurate records of customer interactions and transactions.
- Follow company policies and procedures to ensure compliance and quality service.
- Collaborate with team members and supervisors to achieve campaign targets and improve customer satisfaction.
- Manage time effectively to meet shift requirements and maintain punctuality.

Required Qualifications
- Completion of Intermediate education or equivalent.
- Proficient English communication skills, both verbal and written.
- Minimum of 3 to 6 months of relevant customer service experience.
- Ability to work the designated night shift hours from 7:00 PM to 3:00 AM, Monday to Friday.
- Strong interpersonal skills and a professional attitude.
- Punctuality and reliability in attendance.

Preferred Qualifications and Benefits
- Previous experience in insurance-related campaigns such as Final Expense or ACA is advantageous.
- Salary range between Rs. 35,000 and Rs. 40,000 PKR per month.
- Additional fuel allowance to support commuting expenses.
- Opportunity to earn monthly commissions based on performance.
- Work in a structured environment with a focus on career growth and skill development.

This role is ideal for candidates looking to build their career in customer service within the insurance sector while working a consistent night schedule. If you meet the qualifications and are committed to delivering excellent service, this opportunity offers a stable work environment with financial incentives.