Customer Service Executive

Job Description We're expanding our team and looking for an experienced Customer Service Executive for our Lahore office. An ideal candidate should be able to: Connect and process telephone requests. Receive/Manage incoming/ inbound calls. Ensure that a high level of customer service is consistently provided. Can manage heavy call volume efficiently. Maintain the database and other systems available. Write and draft professional emails. Handle day to day general queries and booking via email and calls. Work cooperatively as part of a team to ensure that priority tasks are carried out effectively and meet the required deadlines. Be tactful and have respect for the need for confidentiality to all parties concerned, including members of staff, customers and sessional staff. Education: Graduated Skills: Excellent verbal communication skills required, including clear articulation, active listening, and the ability to convey ideas effectively. Must be Fluent in in English speaking and writing Efficient in processing inbound calls and queries. Previous experience in customer service from UK, USA or Canadian-based company would be plus Benefits: Competitive salary Annual Leaves Double salary for Pakistani public holidays Yearly increments based on performance Two full salary bonuses after two years of service, an annual bonus each year thereafter, based on performance Company sponsored dinners Opportunities for career advancement and professional development. A supportive and collaborative work environment. Job Timings: 5PM to 1AM (UK Time) 1AM to 9AM (UK Time) Job Type: Full-time Ability to commute/relocate: Lahore: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Are you available to join immediately? Are you able to work in UK Timings Education: Bachelor's (Required) Experience: International Customer Service/Call center: 1 year (Required) Language: English (Required) Location: Lahore (Required) Work Location: In person