Posted Jul 29, 2026 51 views
Shaadi Organization Pakistan is looking for Customer Service Executives to join their team at three Karachi branches located in DHA Phase V (26th Street, Badar Commercial), Gulshan-e-Iqbal (Block 5, NIPA Roundabout), and North Nazimabad (Block D, 5 Star Roundabout). The role requires working six days a week, Monday through Saturday, with flexible shift options available: a morning shift from 10 am to 7 pm or an afternoon shift from 2 pm to 11 pm. This position is well-suited for individuals with excellent communication skills who are passionate about assisting clients in finding suitable life partners within a culturally sensitive and respectful environment.
Key Responsibilities:
- Assist individuals and families in identifying appropriate marriage matches.
- Provide counseling and guidance on marriage and relationship matters with empathy and professionalism.
- Thoroughly understand client preferences to suggest compatible matches.
- Coordinate and facilitate meetings between potential matches to ensure smooth and comfortable interactions.
- Follow up on leads and maintain ongoing relationships with clients to support their matchmaking journey.
- Maintain confidentiality, professionalism, and adhere to ethical standards at all times.
- Keep accurate records and detailed client profiles using CRM software and other communication tools.
Required Qualifications:
- Educational qualification ranging from Intermediate to Master’s degree.
- At least 2 years of customer service experience in a fast-paced, office-based environment.
- Proficient and quick in computer operations, CRM software, and WhatsApp communication.
- Excellent conversational and communication skills in English and/or Urdu.
- Strong understanding of Pakistani family dynamics, cultural norms, and Islamic values.
- Ability to handle sensitive topics with maturity, discretion, and empathy.
- Confident, well-groomed, and presentable personality suitable for client-facing roles.
Preferred Qualifications and Benefits:
- Previous experience in counseling, matchmaking, sales, or client handling is highly desirable.
- Competitive salary package ranging from Rs. 70,000 to Rs. 120,000 per month, based on skills, relevant experience, and performance during the hiring process.
- Additional benefits include conveyance allowance, food, medical coverage, sales commissions, and incentives for top performers.
- Transport rewards available for employees using bike, scooter, or car.
- Regular performance-based salary increments offered monthly, quarterly, or bi-annually for outstanding employees.
- The role requires in-person attendance at the Karachi branches, providing a dynamic and supportive work environment.
This opportunity offers a rewarding career path for individuals committed to client service and matchmaking within a respected organization that values cultural sensitivity and professionalism. Candidates interested in learning more about the role and the organization are encouraged to explore the company’s official career resources.
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