Posted Jul 31, 2026 30 views
Human Capital HR Solutions is looking for a motivated Customer Officer to join their team based at Port Qasim, Karachi. This full-time position is well-suited for individuals who possess strong communication skills and can effectively manage customer interactions while handling import and export documentation. The role involves working within the maritime and logistics sector, supporting operations in a joint venture between Dubai and Pakistan. It offers a dynamic international business environment where candidates can develop their expertise and contribute to smooth operational processes.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries, ensuring clear and courteous communication.
- Coordinate with clients to understand and fulfill import and export documentation requirements.
- Prepare and accurately process all necessary documentation related to shipments and customs.
- Maintain consistent communication with internal teams and customers to facilitate efficient workflow.
- Deliver excellent customer service by addressing and resolving any issues or concerns effectively.
- Keep detailed and organized records of customer interactions and documentation for reference and compliance.
Required Qualifications:
- A minimum of a Bachelor’s degree from a recognized institution.
- Strong verbal and written communication skills to interact effectively with clients and team members.
- A customer-focused mindset combined with a professional and positive attitude.
- Basic understanding of documentation processes; training will be provided to enhance knowledge.
- Ability to manage multiple tasks simultaneously and meet deadlines in a fast-paced environment.
- Proficiency in MS Office applications, including Word, Excel, and Outlook.
- Between 1 to 2 years of experience in customer service or a related field, preferably within logistics or maritime sectors.
Preferred Qualifications and Benefits:
- Opportunity to gain hands-on experience with import and export documentation in an international business context.
- Access to professional growth and learning opportunities aimed at career advancement.
- Competitive salary package reflecting the candidate’s skills and experience.
- The position requires on-site work at Port Qasim, Karachi, offering direct engagement with operational teams.
This role presents a valuable opportunity for candidates eager to build a career in maritime logistics and customer service. It is ideal for those who want to develop their skills in import and export documentation while contributing to a collaborative and customer-oriented work environment. Applicants seeking to enhance their professional journey in this sector are encouraged to apply.
Skills
Job Details
Human Capital HR Solutions
What is your Competitive Advantage?
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Ali Aziz
CEO
Shopistan
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Aqib Irshad
Head of HR, Training & OD
FINCA
Muzammil Baig
Digital Marketing Manager
IT Services Group
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Zohaib Ali
Marketing Manager
Digital Online Devices
