Assistant Manager RCM Operations

Job Location: Abbottabad (Onsite)

Shift Time: 5:30pm-2:30am

Education:

Bachelor’s Degree

Minimum Experience: 5–6 years of experience in billing operations with at least 2 years in a Supervisor or Assistant Manager role.

Skills:

• Strong understanding of RCM processes: claim entry, coding, AR, denials, follow-up, appeals, reporting credentialing, and collections.
• Hands-on experience with EMRs and billing platforms. Proficient in Excel and capable of handling data-driven reports and dashboards.
• Excellent leadership, communication, and problem-solving skills.

Responsibilities:

• Manage multiple RCM teams through Team Leads and Supervisors. Manage proactively in the absence of Team Leads and Supervisors.
• Oversee daily operations including charge entry, claims submission, payment posting, AR follow-up, denial management, and reporting.
• Monitor team productivity, accuracy, and workflow distribution.
• Collaborate with Team Leads & Account Managers to understand service expectations, address escalations, and implement workflow improvements as per the need to clients.
• Participate in client review calls and provide performance updates. Ensure all client SLAs and contractual KPIs are consistently met. Drive improvements based on trends and gaps.
• Coach, mentor, and support Team Leads and Billing Executives in achieving personal and team goals.
• Conduct performance reviews, set improvement plans, and identify training needs.
• Review, validate, and analyze operational reports.
• Present actionable insights and performance dashboards to senior management and clients.

Benefits:

Market-Leading Salary, Medical insurance, Provident fund, EOBI, Paid Leaves, cash advance, Employee Performance based bonuses, Annual increments, Allowances (Accommodation, OPD, Travel, Night, utilities, Technical), Parental Leaves, Annual dinners & trips

Note: Candidates from all over Pakistan are welcomed.

Work Location: In person

• Lead and manage multiple Revenue Cycle Management teams through close coordination with Team Leads and Supervisors, providing proactive guidance and oversight during their absence.
• Oversee and ensure accuracy and efficiency in daily operations, including claim entry, charge capture, claims submission, payment posting, accounts receivable follow-up, denial management, appeals processing, and comprehensive reporting.
• Monitor productivity, accuracy, and workload distribution among team members to optimize operational efficiency and meet organizational goals.
• Collaborate continuously with Team Leads and Account Managers to clarify client expectations, handle escalations promptly, and introduce workflow enhancements to improve service delivery and client satisfaction.
• Participate actively in client review meetings, delivering insightful performance updates and driving sustained compliance with client service-level agreements and contractual key performance indicators.
• Coach, mentor, and develop Team Leads and Billing Executives, fostering a culture of continuous learning and performance excellence by guiding them towards meeting individual and team objectives.
• Conduct regular performance evaluations, implement targeted improvement plans, and identify training needs to enhance the skills and effectiveness of the team.
• Review and validate operational reports, analyzing data to identify trends, gaps, and opportunities for process improvement.
• Prepare and present detailed performance dashboards and actionable insights to senior management and clients, supporting informed decision-making and strategic planning.
• Ensure compliance with organizational policies, industry regulations, and client contractual requirements to maintain operational integrity and minimize risk.