Customer Success / Sales Policy Closer

We are looking for dynamic, motivated, and experienced professionals to join our BPO team. The ideal candidates will have extensive experience working in the BPO industry with exceptional spoken and written English communication skills. If you have a passion for customer service and a strong understanding of the BPO landscape, this is an exciting opportunity to take your career to the next level.

We offer attractive salary packages, and opportunities for growth and development through specialized training and certification programs.

Key Responsibilities:

Handle customer inquiries with a focus on providing exceptional Customer Service.
Provide support and resolve issues and Communicate effectively with customers with the aim to retain and increase customer base for the long halt and business growth.
Maintain high customer satisfaction levels through efficient, professional, and friendly service.
Troubleshoot and provide accurate solutions to customer problems or concerns.
Document customer interactions and escalate unresolved issues to higher management when necessary.
Achieve individual and team targets, ensuring consistent service quality.
Participate in ongoing training and development programs to improve skills and knowledge.

Key Skills & Qualifications:

Experience: Minimum 3-4 years in the BPO industry (Customer Service, Technical Support, or similar roles).
Language Skills: Exceptional spoken and written English, with excellent pronunciation and clarity.Preference will be given to IELTS qualified individuals.
Communication: Strong verbal and written communication skills.
Problem-Solving: Ability to think critically and provide timely solutions to customer inquiries.
Customer-Centric: A passion for providing outstanding customer service, customer care and satisfaction..
Tech-Savvy: Comfortable using customer service tools and technology.
Training and Certifications: We offer high-end management trainings and certification programs to enhance your career growth.

If you're ready to join a growing organization and thrive in a fast-paced environment with excellent career progression opportunities, apply today!

Preferred Profiles:

Customer Support Representatives with strong English proficiency and experience in handling calls.
Technical Support Executives who can effectively troubleshoot issues in English and provide solutions to customers.
BPO Team Leads who have prior experience in leading teams and have a deep understanding of BPO processes and client requirements.
Training & Quality Analysts who can assist in evaluating, monitoring, and improving the performance of customer-facing teams.
Sales Support Professionals who are well-versed in handling queries and making customer-friendly sales pitches with an exceptional command of the English language.
Communication Officer:with strong English proficiency and experience in handling calls.

Benefits: