Healthcare Case Worker / Patient Advocate – U.S. Healthcare

Location: Islamabad, Pakistan
Work Arrangement: Full-time, strictly office-based
Working Days: Monday through Friday
Working Hours: 6:00 PM–3:00 AM Pakistan time
Break: One-hour paid break
Salary: Competitive, based on experience

We are hiring Healthcare Case Workers to work from our office in Islamabad. This is not a remote or work-from-home position.

The successful candidate will provide non-clinical support to patients in the United States by telephone, helping them access healthcare and community services.

Responsibilities

Communicate professionally and empathetically with U.S. patients by telephone to understand and address their healthcare-related needs.
Identify and assess barriers to care such as challenges with medical appointments, transportation, medications, food, housing, and other social determinants of health.
Assist patients in locating and accessing appropriate healthcare and community resources tailored to their specific needs.
Coordinate healthcare appointments, referrals, transportation services, and other support resources to ensure seamless patient care experiences.
Maintain consistent follow-up with patients and healthcare providers to monitor progress and resolve any ongoing issues.
Document every patient interaction accurately and thoroughly within the electronic health record system in compliance with organizational and regulatory standards.
Escalate any urgent or medical concerns to the appropriate clinical teams to ensure timely intervention and patient safety.
Protect patient confidentiality rigorously and comply with all HIPAA requirements to safeguard sensitive health information.
Meet and exceed documentation quality standards, productivity goals, and patient service benchmarks to maintain high levels of performance.
Demonstrate strong computer and data-entry skills to manage patient information efficiently while maintaining accuracy.
Work effectively during night shifts in the Islamabad office with consistent attendance and punctuality, including managing the one-hour paid break.
Participate in ongoing training and development activities to stay informed about healthcare policies, procedures, and community resources.