Customer Care Represntitive

ConnectX

Multiple Cities, Pakistan

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Posted Jul 17, 2026 38 views Report Job

PKR. 40,000 - 40,000/Month

ConnectX is seeking a dedicated Customer Care Representative to join our dynamic team responsible for engaging with potential clients and providing exceptional service. This role involves handling assigned leads through our calling system, delivering clear and professional explanations of our platform, and assisting users throughout the registration process. The ideal candidate possesses excellent communication skills, is fluent in Urdu, and maintains a courteous and professional demeanor in all interactions. With a minimum of one year of experience, you will also contribute to maintaining daily conversion reports and ensuring high-quality service delivery. As part of the responsibilities, you will manage a team of 40 individuals, driving performance and ensuring consistent communication standards. This leadership position requires strong organizational skills, the ability to motivate team members, and the capacity to achieve team goals through coaching, monitoring, and performance evaluation. Join ConnectX to develop your career while playing a pivotal role in customer engagement and satisfaction within a supportive and collaborative environment.
Responsibilities

Call the assigned leads using the provided calling system, ensuring consistent outreach.
Clearly and professionally explain the platform to prospective users to facilitate understanding and interest.
Assist interested users in completing the registration process and resolving any related queries.
Maintain a polite, respectful, and professional attitude throughout all customer calls and interactions.
Submit accurate and timely daily conversion reports highlighting call outcomes and lead progress.
Manage and oversee a team of 40 customer care representatives, providing guidance, coaching, and support.
Monitor team performance and implement strategies to improve productivity and customer satisfaction.
Conduct regular team meetings to communicate updates, address challenges, and promote a positive work environment.
Ensure adherence to company policies and procedures within the team, maintaining quality standards.
Identify opportunities to enhance customer service processes and contribute to continuous improvement initiatives.

Skills

Customer Relationship Management Active Listening Conflict Resolution Time Management Communication Team Leadership Persuasion Performance Monitoring Reporting

Job Details

Total Positions:

1 Post

Job Shift:

Remote

Job Type:

Full Time/Permanent

Job Location:

Pakistan

Gender:

No Preference

Minimum Experience:

1 Year

Apply Before:

Aug 18, 2026

Posting Date:

Jul 17, 2026

ConnectX

· 51-100 employees -

ConnectX Services is Business Process Outsourcing company dedicated to serving property management firms across the United Kingdom. Our ARLA-trained team offers operational support, R&D solutions, marketing strategies, and business development plans to help our clients optimize performance, reduce costs up to 75% and reach their growth goals.