pSince 2007, our mission is to deliver and maintain turn-key call centers and voice portal infrastructure solutions in the Middle East, Pakistan and Africa to local Enterprise clients, such as banks, service providers and utility companies. We have been awarded the Cisco Customer Collaboration partner of 2014 for the entire Europe, Middle East, Africa and Russia. We currently have offices in Switzerland, Egypt, Pakistan, Morocco, Nigeria and Kenya and plan to open the next office in Southafrica in 2015. We are passionate about enabling our clients to: Provide their customers a consistant, measurable and always-on customer service with low waiting times with tools such as WFM and Business Intelligence Increase voice selfservice, provide CTI integrations and do speaker authentication to educe average handling time and thereby reduce costs Improve the quality of the customer interactions and satisfy endcustomers with tools such as Quality Management and Post Call Survey Our consultants cover all aspects Reporting, CTI integrations, Voiceportals, Voice Analytics, Business Intelligence, Voicerecording, Quality management. We serve our clients through local systems integrators in order to complete high-level skills with local presence. We design, implement, maintain and operate the technical callcenter infrastructure, and provide project management for callcenter projects./p