Data Entry Operator

Capital Car Rental Pvt Ltd is seeking a detail-oriented and efficient Data Entry Operator to join our operations team. In this role, you will be responsible for receiving, verifying, and processing vehicle reservation requests from corporate clients, ensuring accurate and timely allocation of vehicles and chauffeurs in line with client needs and operational capacity. You will maintain precise reservation records, communicate status updates to clients, and collaborate closely with fleet, maintenance, and operations teams to guarantee smooth vehicle availability and deployment. Your adherence to company standard operating procedures and service standards will be critical to delivering an exceptional client experience. This role requires strong organizational abilities and effective coordination with chauffeurs, station managers, and operations staff. You will monitor ongoing rentals, provide operational support, and escalate any service issues or customer concerns for prompt resolution. The position also includes preparing daily reports and supporting HR with chauffeur deployment information as needed. This role suits candidates with at least one year of experience in reservations, customer service, transport, or related industries, and a commitment to maintaining accurate operational documentation and communication.
Responsibilities

Receive, verify, and process vehicle reservation requests from corporate clients accurately and efficiently.
Allocate suitable vehicles and chauffeurs according to client requirements and current operational availability.
Coordinate with chauffeurs to ensure timely reporting and deployment for all reservations.
Monitor ongoing vehicle rentals and provide operational support to resolve any issues promptly.
Maintain up-to-date and accurate reservation records within the reservation management system.
Communicate reservation confirmations, amendments, cancellations, and service updates clearly to clients.
Collaborate with Fleet, Maintenance, and Operations teams to ensure availability and readiness of vehicles.
Ensure all reservations adhere to company standard operating procedures (SOPs) and client service standards.
Prepare and submit daily reservation reports and operational summaries for management review.
Record customer complaints, service delays, or operational issues and escalate them to the relevant supervisor.
Maintain effective communication with Station Managers and Operations staff about vehicle movements and chauffeur assignments.
Support Human Resources and Payroll departments by providing accurate operational data related to chauffeur deployments.
Ensure all operational records, documentation, and reports are complete, organized, and maintained accurately.
Perform any additional operational duties as assigned by management to support smooth daily operations.