Call Center Representative

Brighto Paints Pvt Limited is seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will be the voice of the company, providing exceptional customer service and support to our clients. Your primary responsibility is to assist customers with their inquiries, resolve issues, and ensure a seamless experience with our products and services. This position requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment. As a representative, you will interact with customers through various channels, including phone, email, and live chat, making it essential to possess strong interpersonal skills and a desire to help others. You will not be managing a team in this position, allowing you to focus on delivering outstanding customer care and contributing to the company's growth and reputation.

Responsibilities

Required for Brighto Paints Pvt.Ltd

Positions need to fill as per below mentioned requirements.
Person must be fluent in Pashtu,Urdu & English
Person must be fluent in Saraiki,Urdu & English
Person must be fluent in Urdu & English

Job Responsibilities

Below are the responsibilities a Call Center Representative is expected to assume:

Must be Graduate or above

Must have good experience of call center & Languages as required above mentioned.
Take customer calls and provide accurate, satisfactory answers to their queries and concerns
De-escalate situations involving dissatisfied customers, offering patient assistance and support
Call clients and customers to inform them about the companys new products, services and policies
Guide callers through troubleshooting, navigating the company site or using the products or services
Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
Collaborate with other call center professionals to improve customer service
Help to train new employees and inform them about the companys customer management policies

Job Qualifications and Skill Sets

Graduate or above.