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Posted Dec 22, 2023 282 views
PKR. 25,000 - 30,000/Month
Your responsibilities will include:
Order Confirmation:
- Accurately confirm and process customer orders, ensuring order details are precise and meet quality standards.
- Collaborate with internal teams to address any discrepancies and provide timely resolution to customers.
Vendors Onboarding:
- Facilitate the onboarding process for new vendors, collecting necessary documentation and information.
- Establish and maintain positive relationships with vendors, ensuring smooth collaboration and adherence to company standards.
Vendors Follow-ups:
- Conduct regular follow-ups with vendors to ensure timely deliveries and address any issues or concerns promptly.
- Collaborate with the procurement team to optimize vendor performance and strengthen partnerships.
Calling Courier Companies/Follow-ups:
- Communicate effectively with courier companies to coordinate shipments and resolve any delivery-related issues.
- Monitor and track shipments, providing timely updates to customers and internal stakeholders.
Customer Product Reviews:
- Initiate courteous and professional calls to customers for product reviews, gathering valuable feedback.
- Document customer reviews and feedback, sharing insights with relevant teams to enhance product offerings and customer satisfaction.
Qualifications:
- Excellent communication skills, both verbal and written.
- Strong organizational and multitasking abilities.
- Customer-centric mindset with a focus on delivering exceptional service.
- Detail-oriented and capable of maintaining accurate records.
- Proactive problem-solving skills and ability to work collaboratively with cross-functional teams.
Requirements:
- Previous experience in customer service or a related field is preferred.
- Proficiency in using customer relationship management (CRM) software.
- Ability to handle high call volumes and prioritize tasks effectively.
- Demonstrated ability to adapt to a fast-paced work environment.
- Call Center experience will be preferred.
Job Details
Job Channel:
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Gender:
Female
Age:
18 - 30 Years
Minimum Education:
Intermediate/A-Level
Career Level:
Entry Level
Minimum Experience:
Less than 1 Year
Apply Before:
Jan 23, 2024
Posting Date:
Dec 22, 2023
Brand Hazir
E-Commerce / E- Business · 11-50 employees - Lahore
Pakistans's Leading Ecommerce Platform
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