Posted Jul 18, 2024 393 views
You will be the frontline contact for our customers, helping to drive sales and ensure a positive user experience. This role involves managing inquiries, resolving issues, and providing detailed information about our products and services.
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat with professionalism and speed.
- Provide accurate information about products and services, helping customers make informed decisions.
- Process orders, forms, applications, and requests.
- Keep records of customer interactions, transactions, comments, and complaints.
- Communicate and coordinate with colleagues and relevant departments as necessary.
- Follow up on customer interactions.
- Provide feedback on the efficiency of the customer service process.
Qualifications:
- Proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening.
- Strong English Communication (both verbal and written).
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
Benefits
- Competitive Salary: Compensation is competitive, based on experience and industry standards.
- Health Benefits: Personal medical Insurance.
- Sales Commission: Daily/Monthly/Annual Sales Commissions.
Job Details
Blue Group Of Companies
Alhamdulilah! Blue Group of companies started its operations in 1998 from Lahore, Pakistan. It began by providing Architectural design and construction services to the local market. In the year 2005, with the collaboration of WPZ distribution LLC, USA, the group emerged in the global market as a leading provider of on-line printing services along with other IT related services. Based on its experience of the international market In year 2010, the group added to its portal a complete setup of in-house printing and production setup and offered services to the local market under the name of Blue Media.
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