Posted Jul 14, 2023 464 views
Type: On-Site / Permanent / Full Time / Day Shift
Hours: 9am - 6pm / Monday - Saturday
Gender Preference: Male
As a customer support specialist, your primary responsibility is to provide exceptional service and support to customers before, during, and after their interactions with the company. You will handle inquiries, troubleshoot issues, and resolve customer concerns to ensure a positive customer experience.
Responsibilities:
Respond promptly and professionally to customer inquiries via various channels (phone, email, chat, social media, etc.).
Identify and assess customers' needs to provide appropriate solutions and assistance.
Provide product information, troubleshooting guidance, and technical support as needed.
Resolve customer complaints, issues, and escalations effectively and efficiently.
Maintain accurate and detailed records of customer interactions and transactions.
Collaborate with other team members and departments to resolve complex customer problems.
Follow company policies, procedures, and guidelines to ensure consistent service delivery.
Upsell or cross-sell products or services to customers when appropriate.
Stay up-to-date with product knowledge, industry trends, and company updates to better assist customers.
Collect customer feedback and communicate insights to the appropriate teams for process improvement.
Maintain a positive, empathetic, and professional attitude towards customers at all times.
Meet or exceed individual and team performance goals and metrics, such as response time, resolution rate, customer satisfaction, etc.
Requirements:
Bachelor's degree or equivalent; additional education or certifications in customer service are a plus.
Proven customer support experience or related work experience.
Punctual & active-minded candidates are preferred.
Excellent verbal and written communication skills.
Strong problem-solving and critical-thinking abilities.
Patience, empathy, and the ability to handle difficult customer situations with tact.
Proficiency in using customer support tools and systems.
Ability to work well in a team environment and collaborate with colleagues.
Time management skills and the ability to multitask effectively.
Biovita is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, family, or medical care leave, gender identity or marital status, medical condition, physical or mental disability, political affiliation, religion, or any other characteristic protected by applicable laws, regulations, and ordinances.
Job Details
Biovita Pakistan
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