Posted Jan 27, 2026 306 views
Network & Connectivity Support (L1):
- Assist in troubleshooting LAN, Wi-Fi, and internet connectivity issues
- Provide basic support for VPN access and remote users
- Perform initial diagnosis of network incidents and escalate when required
End-User IT Support:
- Handle IT service desk tickets (login issues, access requests, basic troubleshooting)
- Provide remote and on-site support for desktops and laptops
- Assist users with email, system access, and common application issues
Monitoring & Daily Checks:
- Monitor network and system dashboards
- Perform basic daily health checks
- Report issues to senior team members promptly
Documentation & Process Adherence:
- Log incidents and service requests accurately in the ticketing system
- Follow standard operating procedures (SOPs)
- Maintain basic documentation and checklists
Required Skills & Knowledge:
Technical (Basic Level):
- Understanding of basic networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with LAN/WAN and Wi-Fi fundamentals
- Basic knowledge of VPN concepts
- Awareness of firewalls, switches, and access points
- Basic understanding of Microsoft 365 services
Job Details
Billing Mate
At the BillingMate, we understand that the financial aspect of healthcare can be complex and time-consuming. That's why we are here to provide you with comprehensive medical billing solutions tailored to meet your specific needs. Our team of experienced professionals is dedicated to streamlining your revenue cycle management, maximizing your reimbursements, and ensuring your financial success
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