Posted Apr 15, 2024 182 views Report Job
As a Night Agent in our call center, you will be responsible for providing excellent customer service to our clients during overnight hours. You will handle a variety of inbound calls, assisting customers with inquiries, resolving issues, and processing orders. The ideal candidate will possess strong communication skills, a customer-centric attitude, and the ability to thrive in a fast-paced environment.
Responsibilities:
- Answer inbound calls from customers professionally and courteously.
- Listen actively to customer inquiries and provide accurate information about our products/services.
- Troubleshoot and resolve customer complaints or issues promptly.
- Process orders, returns, and payments accurately and efficiently.
- Escalate complex problems to higher-level support or management as needed.
- Maintain thorough and accurate records of customer interactions in the CRM
- Collaborate effectively with team members and other departments to ensure customer satisfaction.
Job Details
Bi Communications
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