International Business Development Executive (Call Centre)

Best Media Service seeks an experienced International Business Development Executive to join their call centre team, focusing on outbound B2B sales within the printing and packaging industry. This role requires a proactive professional to generate leads, build strong customer relationships, and provide tailored packaging solutions to clients in the US and UK markets. The ideal candidate has at least three years of experience in outbound sales, a strong background in custom packaging products such as corrugated boxes, folding cartons, rigid boxes, labels, and custom printed packaging, and excels in negotiation and objection handling. The ability to use CRM software effectively and communicate clearly in English is essential for success in this role. This position involves managing the complete sales cycle from prospecting and cold calling to closing deals and maintaining long-term customer retention through reactivation of inactive clients. While this role does not include team management responsibilities, the candidate must independently drive business growth by achieving or exceeding monthly sales targets, maximizing revenue through upselling and cross-selling, and maintaining profitable margins. The role demands strong analytical and active listening skills to identify customer needs accurately and propose fitting packaging solutions, ensuring a consistent customer experience that aligns with the companys standards and objectives.
Responsibilities

• Conduct outbound calls to generate and qualify leads targeting B2B clients in the printing and packaging industry, focusing on US and UK markets.
• Understand customer requirements in detail and provide customized packaging solutions including corrugated boxes, folding cartons, rigid boxes, labels, stickers, and custom printed packaging.
• Manage the entire sales process from prospecting and cold calling to negotiating prices and closing deals efficiently.
• Maintain and update customer information accurately using CRM software (such as HubSpot, Salesforce, Zoho, or similar) to track interactions, sales progress, and follow-ups.
• Build and nurture long-term relationships with existing and inactive customers to reactivate accounts and encourage repeat business.
• Identify opportunities for upselling and cross-selling within the existing client base to maximize revenue generation while ensuring customer satisfaction and healthy profit margins.
• Handle customer objections professionally and develop customized strategies to overcome resistance and close sales.
• Meet or exceed monthly sales targets consistently by applying effective sales techniques and maintaining a structured pipeline.
• Analyze sales data and market trends regularly to adjust sales tactics and improve outreach strategies.
• Communicate clearly and professionally with US and UK clients using excellent spoken and written English to ensure clarity and build rapport.
• Collaborate with internal teams to align sales efforts with product offerings and market demands, ensuring customer expectations are met or exceeded.
• Follow up diligently with prospective clients for appointments and negotiations, ensuring timely and effective sales cycle progression.
• Maintain a professional and customer-focused attitude at all times, resolving customer concerns and enhancing overall experience.
• Stay updated on industry trends, competitor activities, and product knowledge to provide relevant advice and solutions to clients.