Posted Dec 18, 2023 948 views
We are looking for technically skilled candidates with excellent interpersonal skills for the technical support position. Who can troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.
Moreover, you need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.
Responsibilities:
- Handling customer technical support cases through phone and email submission
- Troubleshooting technical issues.
- Diagnosing and repairing faults.
- Speaking to customers to quickly get to the root of their problem.
- Providing timely and accurate customer feedback.
- Following up with clients to ensure the problem is resolved.
- Supporting the roll-out of new applications.
- Providing support in the form of procedural documentation.
- Managing multiple cases at one time.
- Testing and evaluating new technologies.
- Updating the company website with tech tips and brief documents
- Evaluating system potential through assessing the compatibility of new programs with existing programs
- Improving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations
- Maintaining system functionality by testing computer components
- Achieving computer stem objectives through collecting relevant data, identifying and evaluating options and suggesting a course of action
- Maintain client confidence by keeping their information confidential
- Preparing reference material for users by drafting operation instructions
Requirements:
- Degree in computer science or information technology.
- Prior experience in tech support, desktop support, or a similar role.
- Proficiency in Windows/Linux/Mac OS.
- Experience with remote desktop applications and help desk software.
- Attention to detail and good problem-solving skills.
- Excellent interpersonal skills.
- Good written and verbal communication.
Shift Timings: 6pm to 3am
Salary: upto 100k
Skills
Job Details
Bell Oceanic Communications (SMC-Pvt) Ltd
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