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Customer Service Representative

Baseline Tennis Academy

Karachi , Pakistan

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Posted Mar 06, 2023 224 views

PKR. 30,000 - 40,000/Month

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

Communicate with customers via phone, email and chat
Provide knowledgeable answers to questions about product, pricing and availability
Resolving customer complaints
Sending customer payment reminders
Processing orders
Helping customers with registration process
Keeping record of customer interaction
Taking feedback from customers of our products and services
Taking feedback of coaches from customers
Taking survey from customers about how to improve or if they have any complaints
Work with internal departments to meet customer's needs
Data entry in various platforms
Managing students attendances

Qualifications

At least 1 - 3 years' of relevant work experience
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work

Skills

Customer Interaction Management Customer Service Skills Spreadsheet Navigation

Job Details

Industry:

Services

Functional Area:

Client Services & Customer Support

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

DHA, Karachi, Pakistan

Gender:

No Preference

Age:

25 - 35 Years

Minimum Education:

Bachelors

Career Level:

Experienced Professional

Experience:

1 Year - 3 Years

Apply Before:

Mar 21, 2023

Posting Date:

Mar 06, 2023

Diversity Inclusion:

We value diversity of our employees. All qualified applicants will receive fair consideration without regard to genders or socio-economic backgrounds.