Posted Jun 05, 2024 1735 views
We are currently seeking a dedicated Network Support Engineer to join our dynamic team. The Network Support Engineer will be responsible for providing technical support to our customers, troubleshooting network issues, and ensuring the smooth operation of our network infrastructure. This role requires strong problem-solving skills, excellent communication abilities, and a deep understanding of networking concepts.
Responsibilities:
1. Provide technical support to customers via phone, email, and ticketing system.
2. Diagnose and troubleshoot network issues reported by customers or detected through monitoring systems.
3. Assist branches with network configuration, setup, and troubleshooting.
4. Collaborate with other teams, including Network Engineering and Support team, to resolve complex network issues.
5. Document troubleshooting steps, solutions, and best practices for knowledge sharing.
6. Monitor network performance and identify areas for improvement.
7. Implement network changes and upgrades as directed by senior engineers.
8. Respond to network emergencies and perform incident response procedures.
9. Participate in on-call rotation for after-hours support as needed.
10. Stay up-to-date with industry trends, technologies, and best practices in networking.
Requirements:
1. Bachelor's degree in Computer Science, Information Technology, or a related field. (Associate's degree or relevant certifications may be considered)
2. Proven experience in a technical support role, preferably in a network support capacity.
3. Strong understanding of networking concepts and protocols, including TCP/IP, DNS, DHCP, VLANs, and routing protocols.
4. Experience with network troubleshooting tools and techniques.
5. Familiarity with network equipment from vendors such as Cisco, Juniper, Aruba, etc.
6. Excellent communication skills, both written and verbal.
7. Ability to multitask and prioritize workload effectively.
8. Strong problem-solving skills and attention to detail.
9. Customer-focused mindset with a commitment to providing exceptional service.
10. Relevant certifications such as CCNA, Network+, or equivalent are a plus.
Job Details
BankIslami Pakistan Limited
BankIslami Pakistan Limited is a dedicated Islamic commercial bank operational in Pakistan since April 7th, 2006. The bank offers a full range of Shariah compliant commercial banking products and services through a network of 100 plus branches all over Pakistan. BankIslami is sponsored by three financially sound and reputable groups which are: The DCD Group, Dubai Bank and Jahangir Siddiqui & Company Limited. The DCD Group is a UK based group which has played a pioneering role in setting up of institutions such as the Islamic Bank of Britain and European Islamic Investment Bank aside from partnering with Dallah Al-Baraka Bank in South Africa. Dubai Bank is one of the upcoming banks in the UAE, owned by Dubai Holdings, the investment arm of Government of Dubai and Emaar Properties, which is the largest real estate company in terms of capitalization in the region. Jahangir Siddiqui & Co. Ltd is the largest and most diversified financial services group in Pakistan with a track record of innovation and success. It has the distinction of sponsoring the first and largest asset management company, ABAMCO Limited and the first Islamic Fund in Pakistan. Recently JS Group has been at the forefront of starting a US$ 70m private equity fund in Pakistan. The Bank was formally listed on the Karachi Stock Exchange on April 17th, 2006. The Shariah Board of BankIslami consists of three renowned and distinguished Shariah scholars namely Justice (Retd) Muhammad Taqi Usmani, Prof Dr Fazlur Rahman and Mufti Irshad Ahmad Aijaz. Mufti Irshad Ahmad is also the Shariah Adviser of the bank who works full-time with the management and guides them in issues pertaining to the Shariah. The business philosophy of BankIslami focuses on providing Shariah compliant products at par with better service and technology standards viz-a-viz conventional banks. In pursuit of this traditions BankIslami is the first commercial bank in Pakistan as well as in the region to deploy Biometric ATMs for its customer
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