Posted Jun 03, 2026 147 views
Bahria Enclave is seeking a dedicated Customer Representation Officer (CRO) to join their team. This role requires a proactive professional to act as the primary point of contact for customers, delivering exceptional service and resolving inquiries efficiently. The CRO will handle a variety of customer interactions, including managing complaints, providing detailed product and account information, and facilitating smooth communication with various departments to ensure customer satisfaction. This position demands strong organizational skills and the ability to multitask effectively in a dynamic environment, with an emphasis on accuracy and courteous professionalism.
The ideal candidate holds a Bachelors or Masters degree in Business Administration, Commerce, Accounting, Finance, or a related field and has 1 to 2 years of relevant experience in customer service, client relations, accounts, or finance. Although this role does not involve managing a team, the CRO must collaborate closely with internal teams to escalate and resolve customer issues promptly, generate business leads, and maintain thorough and accurate records. The position plays a vital part in maintaining the reputation and operational efficiency of Bahria Enclave through outstanding customer relationship management and meticulous attention to detail.
Responsibilities
- Answer customer calls professionally and courteously, providing timely and accurate information.
- Respond to customer inquiries related to products, services, payments, and account matters.
- Handle and resolve customer complaints effectively, ensuring a positive customer experience.
- Coordinate with customers regarding invoices, payment schedules, outstanding balances, and account statements.
- Process customer requests, forms, applications, and all related documentation accurately.
- Identify priority issues and escalate them to relevant departments for prompt resolution.
- Liaise with concerned departments to follow up on customer queries and ensure timely resolution.
- Generate and follow up on business leads to support company growth and report closure progress to the line manager.
- Maintain and update accurate customer records and transaction documentation.
- Assist in account reconciliation and verification of customer payment records when necessary.
- Perform additional tasks as assigned by the line manager, supporting overall customer service operations.
Skills
Bahria Enclave.
Bahria Enclave has been shaping landscapes and lives in Pakistan since the company’s inception in 2013. Not just about building homes, Bahria Enclave develops value-added, master-planned communities housing thousands of families who are enjoying a complete living experience. Bahria Enclaves 1500 employees are delivering iconic developments, driving leadership, pioneering innovation and creating a legacy for generations to come. Bahria Enclave is a project of Bahria Town in the city of Islamabad. Bahria Town aspires to be the greatest Pakistani real estate developer of all times, with projects offered to an eclectic mix of segments, at choice locations with world-class amenities, while ensuring the highest international standards, timely delivery and lifelong customer satisfaction.
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