Customer Support Executive ( FMCG)

( FMCG stands for Fast-Moving Consumer Goods products sold quickly and relatively cheaply. Some examples of FMCG products include packaged foods, beverages, toiletries, cosmetics, cleaning supplies, and other low-cost household items. )

ROLE:

As a Customer Executive, you will play a vital role in supporting the Commercial team, working closely with the Operations and Commercial Team to support customer administration, promotional submissions, new product set up, pricing, customer invoicing, working with the AR team..

Key Responsibilities:

Ensure the accuracy of internal and external pricing and promotion data to streamline account queries.
Manage customer pricing and pricing templates for each account efficiently.
Process invoice payments and liaise with accounts receivable/payable to ensure timely delivery to customers.
Develop and maintain customer invoicing trackers.
Collaborate with Accounts Receivable and customer Accounts Payable teams to investigate and resolve any customer claims promptly.
Take ownership of all account maintenance tasks including pricing, invoicing, order queries, and new product development setup.
Ensure pricing is correct, where issues arise work with Customer and Accounts team to resolve in a timely manner.

Knowledge, Skills & Experience Required:

Strong IT abilities, including proficiency in Word, Excel, PowerPoint, and Outlook.
Exceptional time management skills with high attention to detail and accuracy.
Excellent communication and interpersonal skills.
Proactive and able to work effectively both independently and as part of a team.
2 years FMCG experience
Working hours can be discussed but ideally standard working day

Note this is a executive level post

Skills

Financial Accounting Budgeting & Forecasting Accounts Management Sklls Customer Acquisition Skills Customer Analysis Demand Supply Planning Supply Chain Management Customer Satisfaction Management

Job Details

Industry:

Importers / Distributors/Exporters

Functional Area:

Client Services & Customer Support

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Gulberg, Lahore, Pakistan

Gender:

No Preference

Minimum Education:

Bachelors

Career Level:

Experienced Professional

Minimum Experience:

10 Years

Apply Before:

Sep 18, 2024

Posting Date:

Aug 18, 2024

B & I International Ltd.

Importers / Distributors/Exporters · 11-50 employees - Lahore

B & I international is a manufacturer / distributor of branded of high quality cookware and bakeware items for your home or professional kitchen. A large range of pots and pans - including stainless steel to cast iron - and specialist kitchen accessories such as colanders , mixing bowls , sieves , tray etc.