Posted 14 hours ago 58 views Report Job
We are looking for a dedicated Product Support Specialist to provide exceptional assistance to our clients. The role involves guiding users through technical issues, answering questions about our products, and ensuring that every client interaction reflects Axxon’s commitment to excellent service. If you are a problem solver with a passion for customer service and technology, join our team!
Key Responsibilities:
- Provide product support and technical assistance to customers via phone, email, and chat.
- Troubleshoot product-related issues to ensure swift resolution.
- Guide clients through product features and functions, improving their overall experience.
- Keep accurate records of interactions, inquiries, and solutions.
- Collaborate with internal teams to provide timely support and share client feedback.
Requirements:
- Prior experience in a support or customer service role (minimum 6 months preferred).
- Strong communication skills in English.
- Ability to work in a fast-paced environment with problem-solving skills.
- Familiarity with technical products or software support is a plus.
- Flexibility to work night shifts (7 PM - 4 AM).
Benefits:
- Competitive salary with potential for performance-based bonuses.
- Growth opportunities within Axxon BPO.
- Friendly, team-focused work environment.
Pay: Rs50,000.00 - Rs80,000.00 per month
Job Details
Founded in 2011, Axxon BPO is a leading business process outsourcing company dedicated to providing top-tier customer support and sales solutions. Based in Rawalpindi, Pakistan, we specialize in call center services, including customer service, sales, lead generation, and client verification. Axxon BPO is committed to fostering a professional and innovative work environment focused on client satisfaction and team development. We prioritize employee growth through continuous training and career advancement opportunities, making Axxon BPO a trusted choice for both employees and clients worldwide.
What is your Competitive Advantage?
Similar Job Titles
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Zohaib Ali
Marketing Manager
Digital Online Devices
Ali Aziz
CEO
Shopistan
Muzammil Baig
Digital Marketing Manager
IT Services Group
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Aqib Irshad
Head of HR, Training & OD
FINCA
