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The ideal candidate will handle customer inquiries, resolve issues, and provide a positive customer experience. This position is perfect for individuals with excellent communication skills who are eager to grow in a professional environment.
Responsibilities:
- Answer customer inquiries via phone, email, and chat in a timely manner.
- Provide accurate information about products and services.
- Resolve customer issues with empathy and professionalism.
- Update customer records and maintain accurate data.
- Escalate unresolved issues to the appropriate departments.
- Follow up on customer interactions to ensure satisfaction.
Requirements:
- Strong communication skills, both verbal and written.
- Fresh graduates or experienced candidates are welcome to apply.
- Ability to handle challenging situations calmly and efficiently.
- Basic computer literacy, with knowledge of CRM systems as an advantage.
- Team-oriented mindset with a focus on customer satisfaction.
Benefits:
- Competitive salary package ranging from PKR 45,000 to 85,000 per month.
- Opportunities for professional development and growth.
- Comprehensive training provided.
- Positive and inclusive work culture.
Job Type: Full-time
Pay: Rs45,000.00 - Rs85,000.00 per month
Skills
Job Details
AXXON BPO was established in 2011 envisioning the need in the market for an outsourcing and business solution company. The company that focuses on offering professionally managed quality services. We pride ourselves on three core principles – ethics, focus and service. With AXXON BPO in depth know-how of working with clients from multiple industries, they provide a wide variety of services which can help any company of any size minimize their costs and increase their revenue. All the way through this time, it has mastered the art of technology, software, consultancy and outsourcing has achieved business ethic, which has provided it with a sole position in the world of online business. AXXON BPO has employees that have been with the company since inception. This is largely due to a well-defined promotion track, which motivates employees to do their best in order to grow. Our employees are motivated by knowing they have a long career path at AXXON BPO. Every employee we have is extremely talented and skillful regardless of the fact which ever vertical they are dealing with, due to the phenomenal coaching and outstanding mentoring by the management. AXXON BPO is looking to be a worldwide preferred IT company that provides precise and perfect Telemarketing, Telecommunications, Outsourcing, Software ,Web/App Development and Accounting Services continuously adding value to all the stakeholders through innovation and improvement. AXXON BPO has been started with a mission to deliver our services embedded with a success moto across the Globe.
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