Customer Service

Axton is a global technology company specializing in next-generation social networking and interactive applications. We provide a secure and inclusive platform that enables users worldwide to connect, communicate, and build real-time social experiences. We are seeking a dedicated and personable Customer Service Specialist to join our international team. This role focuses on engaging with users, fostering a welcoming online community, and delivering excellent real-time support to ensure high user satisfaction and retention. The position is 100% remote with flexible working hours, offering a competitive base salary plus uncapped incentive bonuses. The ideal candidate is fluent in Urdu and English, possesses strong verbal communication skills, and has an outgoing and empathetic personality. You will be expected to interact proactively with platform users through audio and video channels, manage user relationships, and ensure compliance with platform safety policies. While prior experience in live streaming, customer care, or social media engagement is desirable, a confident on-camera presence and ability to communicate expressively are essential. This role provides exciting opportunities for career growth within a global technology firm, all while working comfortably from home.
Responsibilities

Engage proactively with platform users via multichannel communication tools, including video and audio interactions, to create a positive and welcoming online community.
Maintain strong relationships with users by actively listening to feedback, addressing concerns, and promoting user retention and satisfaction.
Leverage localized cultural knowledge and language skills to build genuine rapport with international users, ensuring culturally sensitive and effective communication.
Ensure all interactions comply strictly with company policies related to quality, safety, and professionalism to provide a secure and respectful environment.
Manage live user engagement sessions to support real-time communication and foster community growth.
Utilize social media engagement tools to monitor user sentiment and respond promptly to inquiries or issues.
Document user interactions and feedback accurately to contribute to continuous improvement of customer service processes and platform features.
Coordinate with internal teams to escalate and resolve complex user issues while maintaining effective communication with users throughout the resolution process.
Participate in regular training and development sessions to enhance skills related to conflict resolution, communication, and customer service best practices.
Adapt flexibly to scheduling shifts and work remotely with a disciplined approach to maintain productivity and service quality.