Visa Officer - Expatriate

Under general direction, the Expatriate Visa Officer works within established policies and procedures to assess and decide complex visa applications. The position also involves conducting verification activities to ensure migration program integrity and handling administrative tasks in a high-pressure environment. The Australian High Commission offers a motivated and professional setting with a diverse range of skills and backgrounds. Ideal candidates bring varied skills and life experiences, reflecting Australian community values and promoting a safe and inclusive workplace.

Key Responsibilities:

Perform administrative tasks, including managing mailboxes, maintaining databases, responding to queries from the public and other Australian Government agencies, updating records, ensuring accuracy of identity information, and applying effective case management principles.
Manage, assess, and finalize complex visa applications in accordance with relevant Australian legislation and policy to make fair, reasonable, and lawful decisions.
Conduct quality assurance activities, such as reviewing case assessments and recommendations made by other visa officers.
Communicate effectively with stakeholders within the Department of Home Affairs to support a global visa processing model.
Prepare moderately complex written documentation for visa applicants, including visa decision records and client correspondence.
Apply and interpret relevant legislation, policies, and procedures to process visa applications in a high-pressure environment.
Investigate document integrity and escalate instances of possible fraud.

Key Requirements:

Strong decision-making skills, accurately assessing information and providing high-quality recommendations based on guidelines and procedures.
Ability to read and comprehend Australian Government legislation, policy, and procedures and apply them correctly.
Professional written and verbal communication skills in English (essential). Proficiency in another language is advantageous.
Prioritization and organizational skills to manage workloads effectively in a high-pressure environment.
Proficiency in Microsoft Office applications (Word, Excel, Outlook, Teams).
Ability to build strong professional relationships with colleagues, stakeholders, and clients globally.
Ability to quickly learn new procedures, systems, and processes.

Eligibility:

The successful candidate cannot hold Pakistan citizenship, including those with dual Pakistan citizenship with another country.
Applicants must have the ability to lawfully work and reside in Pakistan.
Applicants with citizenship from Australia, Canada, New Zealand, United Kingdom, or United States are strongly encouraged to apply.

Additional Requirements:

Successful candidates will undergo pre-employment screening checks and must declare any potential or real conflicts of interest.
Candidates must disclose any outside employment and avoid conflicts of interest.
Uphold the values of the Australian Public Service, including impartiality, ethics, and respect.