Posted 5 hours ago 66 views Report Job
The Order Processing Agent is responsible for managing customer orders from initiation to completion, ensuring accuracy, timely fulfillment, and customer satisfaction. This role involves coordinating with departments, maintaining accurate records, and providing exceptional service to clients.
Key Responsibilities:
Order Management:
- Accurately process customer orders received through online, email, phone, etc
- Verify order details, pricing, and availability.
- Act as a liaison between customers, sales teams, and warehouse staff.
- Provide order updates and resolve any inquiries or issues promptly.
Coordination:
- Work with the inventory team to ensure product availability.
- Coordinate shipping and delivery schedules with logistics teams.
- Maintain accurate records of orders, invoices, and online order
- Update order status in the system and notify stakeholders of any changes.
- Address discrepancies or errors in a timely manner.
- Handle customer complaints or issues with professionalism and efficiency.
- Collaborate with the customer service team to enhance customer experience.
- Strong computer skills, including MS Office Suite (Excel, Word, Outlook).
- Excellent communication and interpersonal skills.
- Strong attention to detail and organizational skills.
- Ability to multitask and work under pressure.
- Problem-solving and decision-making.
- Excellent communication and interpersonal abilities.
Job Details
AU Technologies
What is your Competitive Advantage?
Similar Job Titles
Ali Aziz
CEO
Shopistan
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Aqib Irshad
Head of HR, Training & OD
FINCA
Muzammil Baig
Digital Marketing Manager
IT Services Group
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Zohaib Ali
Marketing Manager
Digital Online Devices
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
