Posted May 15, 2024 185 views
We are currently seeking dedicated and experienced Call Service Representatives to join our dynamic team. The ideal candidates will have excellent communication skills, a passion for customer service, and the ability to thrive in a fast-paced environment. As a Call Service Representative, you will be responsible for handling inbound and outbound calls, addressing customer inquiries, and providing timely and effective solutions.
Responsibilities:
- Handle inbound calls from customers regarding product inquiries, account management, billing issues, and technical support.
- Make outbound calls to follow up with customers, conduct surveys, or provide updates on service requests.
- Listen attentively to customer concerns, empathize with their needs, and provide accurate information and assistance.
- Identify and escalate priority issues or complex cases to the appropriate department or supervisor for resolution.
- Maintain a high level of professionalism and customer service etiquette in all interactions with customers.
- Utilize CRM software to accurately document customer interactions, update customer profiles, and track service requests.
- Meet or exceed performance targets, such as call handling metrics, first call resolution rate, and customer satisfaction scores.
- Continuously update knowledge of company products, services, and policies to provide accurate and up-to-date information to customers.
- Collaborate with team members and other departments to share best practices, resolve customer issues, and improve overall service delivery.
- Adhere to company policies, procedures, and quality standards to ensure consistency and compliance in all customer interactions.
Qualifications:
- High school diploma or equivalent required; associate or bachelor's degree preferred.
- 1+ years of experience in customer service or call center environment.
- Excellent communication skills, both verbal and written, with the ability to articulate information clearly and effectively.
- Strong active listening skills with the ability to understand and address customer needs and concerns.
- Proficiency in using computers and basic software applications, including CRM systems and Microsoft Office suite.
- Ability to multitask and prioritize tasks in a fast-paced, high-volume environment.
- Strong problem-solving skills with the ability to think quickly and make sound decisions under pressure.
- Customer-focused mindset with a commitment to providing exceptional service and customer satisfaction.
- Adaptability and willingness to learn new processes, procedures, and technologies.
- Positive attitude, patience, and resilience in handling challenging customer situations.
- Flexibility to work various shifts, including evenings, weekends, and holidays, as needed.
Skills
Job Details
Aspire Technologies
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