Assistant Branch Manager

In this role, the Assistant Branch Manager works closely with the Branch Manager to maintain effective business operations, develop new client relationships, and manage staff performance. Responsibilities include coordinating sales initiatives, overseeing operational procedures, and resolving customer concerns promptly. The position requires a proactive approach to problem solving, the ability to motivate and guide team members, and a commitment to upholding the standards and values of Askari Family Takaful. This is a vital role that contributes directly to the success and reputation of the branch within the community.
Responsibilities

Support the Branch Manager in planning and implementing branch sales strategies to achieve targets and maximize revenue.
Manage and lead a team of two staff members, providing coaching, training, and performance feedback.
Maintain effective customer relationship management by addressing client needs and ensuring service excellence.
Monitor daily branch operations to ensure compliance with company policies and regulatory requirements.
Identify opportunities for business development and support the introduction of new products and services to clients.
Coordinate with internal departments to resolve operational issues and enhance overall branch efficiency.
Prepare and analyze branch reports related to sales, customer feedback, and operational metrics.
Promote a positive work environment that encourages team collaboration, motivation, and continuous improvement.
Handle escalated customer complaints and enquiries with professionalism and timely resolution.
Assist in staff scheduling, resource allocation, and branch administrative duties as needed.