Assistant Branch Manager

Askari Family Takaful seeks a competent Assistant Branch Manager with at least 2 years of relevant experience to support branch operations and drive business growth. The ideal candidate will oversee daily branch activities, ensuring efficient and high-quality service delivery while maintaining strong customer relationships. This role requires a proactive leader capable of managing a team of 2 persons, coordinating sales efforts, operational planning, and executing strategies to meet branch targets effectively. The Assistant Branch Manager plays a key role in enhancing customer satisfaction through effective use of Customer Relationship Management practices and Salesforce CRM tools. They collaborate closely with other departments to streamline operations, address any challenges, and implement sales initiatives. In addition, this position emphasizes sales management and team leadership to foster an environment that motivates and guides team members toward achieving branch objectives and maintaining operational excellence.
Responsibilities

Lead, supervise, and mentor a team of 2 members to ensure cohesive branch operations and improve performance.
Oversee daily branch activities to maintain efficient workflow and excellent customer service.
Develop and implement operational plans aligned with company goals to drive business growth.
Manage sales activities within the branch, including setting targets, monitoring progress, and strategizing to meet or exceed sales goals.
Utilize Salesforce CRM and other Customer Relationship Management tools to enhance client engagement and track sales pipelines.
Maintain strong relationships with customers by addressing inquiries, resolving complaints, and providing tailored service solutions.
Collaborate with senior management to analyze branch performance data and contribute to strategic decision-making.
Ensure compliance with company policies, regulatory requirements, and operational standards.
Coordinate with internal departments to optimize branch processes and resource utilization.
Monitor market trends and competitor activities to identify opportunities for service improvement and sales expansion.