Assistant Branch Manager

Askari Family Takaful seeks an organized and proactive Assistant Branch Manager to support the management and growth of the branch. In this role, you will oversee daily branch operations, drive sales initiatives, and foster strong customer relationships to enhance client satisfaction and business performance. You will work closely with the Branch Manager to implement strategies that maintain operational efficiency and contribute to the achievement of branch targets. Managing a team of two persons, you will provide leadership, guidance, and support to ensure smooth branch functioning and motivated staff performance. The Assistant Branch Manager is responsible for coordinating activities across multiple functions within the branch. You will monitor workflow, resolve issues, and maintain compliance with company policies while supporting the team in delivering excellent customer service. Your background in sales management, customer relationship management, and team leadership will be critical in helping the branch achieve its business objectives. Attention to detail and problem-solving skills enable you to address challenges effectively and promote an environment of continuous improvement.
Responsibilities

Support the Branch Manager in planning and executing branch sales strategies to meet and exceed business targets.
Oversee daily branch operations ensuring adherence to company policies, procedures, and quality standards.
Lead, mentor, and manage a team of two staff members to deliver outstanding customer service and operational excellence.
Develop and maintain strong relationships with customers to enhance client retention and satisfaction.
Coordinate team activities, assign tasks, and monitor performance to achieve branch goals.
Identify operational issues and implement effective solutions to enhance workflow and service delivery.
Assist in the recruitment, training, and development of branch staff to improve skills and productivity.
Ensure compliance with regulatory standards and internal controls in all branch operations.
Prepare and present regular reports on branch performance, sales achievements, and operational metrics.
Collaborate with other departments and stakeholders to support company-wide initiatives and promotions.
Manage customer inquiries and resolve complaints promptly to maintain a positive branch reputation.
Contribute to budgeting and resource planning to optimize branch operations and costs.
Support continuous improvement efforts to streamline processes and improve customer experience.