Posted Mar 08, 2023 416 views
We're looking for an experienced Customer Service Representative
Key responsibilities are:
- Email response to customers.
- Zendesk handling
- Document each customer's question or problem as well as the resulting answer or solution.
- Develop customer service solutions.
- Interact with the back end team for order processing or the address update.
- Contact courier companies on tracking issues.
- Contact customers for follow-up.
- Made pickups for the parcel collections
- Communicate with the Teammates for further information.
- Give a reply to customers as per the requirements. (at least 80 tickets per day)
Job Details
Diversity Inclusion:
Work Environment
Supervisor’s gender:
Percentage of female coworkers:
Each day, we here at Aosom work our hardest to live up to our name. We’re always on the lookout for cool new products at the very best prices to help make life better. From HomCom to Outsunny, Pawhut and Soozier, our brands span an extensive variety of categories so that you’ll always find exactly what you’re looking for at a price that won’t break your budget. At Aosom, our goal is to take the convenience and selection of online shopping and pair it with the value of excellent pricing and customer service to create a buying experience like none other..
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