Posted Jan 03, 2026 220 views
About the Role
Alpha Zeta Systems, backed by 20+ years of business development experience in Lahore, is expanding its transportation and ride-hailing operations in New York. We are seeking a Customer & Ride Support Executive to manage ride reservations, driver and trip confirmations, affiliate coordination, and passenger support. The role requires hands-on experience with ride-management systems, CRM tools, and email and telephony platforms, ensuring smooth communication, accurate records, and excellent customer service.
Required Skills & Experience
• Proven experience in customer support, reservations, or transportation operations
• Hands-on experience with ride-hailing platforms, CRM tools, email systems, and telephony tools
• Strong verbal and written English communication skills
• Ability to manage multiple rides and requests simultaneously in a fast-paced environment
• Strong coordination skills for working with drivers, affiliates, and customers
• Good problem-solving and decision-making abilities
• Comfortable working with international clients and time-zone-based operations (US/NY)
• Basic understanding of transportation workflows, trip scheduling, and confirmations
• Ability to work independently and as part of a team
Key Responsibilities
• Manage ride reservations and bookings using ride-management systems
• Confirm drivers, vehicles, and trips before scheduled rides
• Coordinate with affiliate partners for availability, changes, and confirmations
• Handle ride changes, cancellations, delays, and reassignments
• Respond to customer inquiries and special requests via phone and email
• Provide real-time ride updates and maintain accurate records
• Ensure service quality standards and escalate urgent issues when required
• Deliver professional, customer-focused support at all times
Preferred (Nice to Have)
• Prior experience handling affiliate or B2B ride coordination
• Strong knowledge and experience (salary may be negotiable)
• Residents of Johar Town or nearby areas preferred
Why Join Us
• There is no Marketing Calls in this Job
• There is no Commission in this Job, Only Fix Salary
• There are no targets that you need to achieve
• Hands-on learning with modern customer support tools
• This is not a Call center type Job, Simply Support Center
Job Details
Alpha Zeta Systems
TechHorizon is dedicated to advancing IT and software consultancy. For over twenty years, we have been at the forefront of innovation, offering top-notch solutions to our clients. Our dedication to excellence, combined with our modern facilities, positions us as industry leaders. TechHorizon's main infrastructure, housed at a 60,000+ square foot facility in New York City, USA, reflects our commitment to excellence. This state-of-the-art, space includes multiple data centers, redundant systems, industrial-scale UPS, and alternative power generation, guaranteeing uninterrupted operations and establishing new benchmarks for IT infrastructure.
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