Posted May 21, 2026 602 views
Al Shifa Trust Eye Hospital is seeking a motivated and dedicated Call Centre Intern to join our team and contribute to delivering exceptional patient communication and support. This internship position is ideal for individuals currently enrolled in or having completed Inter or Bachelors degree programs who are eager to gain practical experience in a healthcare setting. The intern will handle incoming and outgoing calls, assist patients with inquiries, provide accurate information about hospital services, and ensure a positive and patient-centric experience. This role requires excellent communication abilities, patience, and a willingness to work in a dynamic, fast-paced environment.
The intern will develop fundamental skills in customer service, data entry, and feedback analysis while collaborating with hospital staff to maintain high standards of patient care. There is no team management responsibility associated with this role. This position serves as a valuable learning opportunity for those seeking to enhance their interpersonal and administrative capabilities in a healthcare call center setting.
Responsibilities
- Handle inbound and outbound phone calls professionally, providing clear and accurate information regarding hospital services and patient procedures.
- Respond to patient inquiries with patience and empathy, ensuring a positive experience and addressing concerns effectively.
- Maintain accurate and timely data entry of patient information and call records in the hospitals customer support ticketing systems.
- Collaborate with team members and hospital staff to resolve patient issues and ensure smooth communication across departments.
- Support the analysis of customer feedback using designated feedback analysis tools to help improve service quality.
- Demonstrate strong active listening skills to fully understand patient needs and provide appropriate assistance or referrals.
- Follow established protocols for handling sensitive patient information while maintaining confidentiality and professionalism.
- Adapt quickly to a fast-paced environment while managing multiple calls and administrative tasks efficiently.
- Participate in training sessions and workshops provided by the hospital to enhance communication, technical skills, and overall job performance.
- Assist in generating reports related to call volume, patient satisfaction, and support activities for internal review.
Skills
Job Details
Al Shifa Trust Eye Hospital
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