Customer Support Executive

The Customer Support Executive role requires excellent communication abilities in both English and Urdu to address customer needs effectively. The position demands proficiency in Microsoft Office software and experience with CRM tools like Salesforce Service Cloud. Candidates must demonstrate strong product knowledge, data entry accuracy, and complaint resolution skills. Being detail-oriented and able to manage time efficiently within a high-pressure environment is essential. Experience in industries such as Foam, Mattress, Furniture manufacturing, or FMCG will add valuable context to better serve the customers of Al-Khair Gadoon Ltd. This role does not involve team management but requires active coordination with multiple internal departments to support company goals.
Responsibilities

Respond promptly and professionally to customer inquiries through phone, email, and other communication channels.
Maintain accurate customer records and update database information using CRM software like Salesforce Service Cloud and ERP systems.
Resolve customer complaints effectively by identifying issues, proposing solutions, and escalating when necessary.
Collaborate with Sales, Production, Warehouse, and Dispatch teams to ensure smooth order processing and timely delivery.
Provide thorough product knowledge to customers to assist in decision-making and enhance satisfaction.
Manage multichannel support operations, ensuring consistent communication and follow-ups with customers.
Coordinate sales-related activities and support the sales team as required to enhance customer experience.
Utilize strong time management skills to handle multiple customer requests and tasks simultaneously without compromising quality.
Ensure attention to detail in data entry and documentation to maintain accurate customer and transaction records.
Contribute to ongoing process improvements aimed at increasing customer satisfaction and operational efficiency.
Demonstrate a proactive approach in identifying trends in customer feedback and suggesting actionable improvements.
Maintain a professional and courteous demeanor at all times, representing Al-Khair Gadoon Ltds brand positively.
Adhere to company policies, procedures, and standards while working collaboratively within the office environment.
Stay updated on product developments, industry trends, and relevant technologies to provide informed support.

Skills

Data Entry Organizational Skills Interpersonal Skills ERP Systems Communication Skills Problem Solving Multichannel Support Time Management Product Knowledge Multichannel Communication Platforms Salesforce Service Cloud CRM software proficiency Customer Relationship Management Complaint Resolution Attention to Detail Sales Coordination Microsoft Office Customer Service

Job Details

Total Positions:

1 Post

Job Type:

Full Time/Permanent

Job Location:

Lahore, Pakistan

Gender:

Male

Minimum Experience:

3 Years

Apply Before:

Aug 23, 2026

Posting Date:

Jul 22, 2026

Al-Khair Gadoon Ltd

· 201-300 employees - Lahore

pSince 1980, Al-Khair Group has been providing carefully engineered products for the highest levels of comfort to create a sleep environment that is suitable for all. By conducting detailed researches on the sleeping patterns of all ages, we master the art of giving you a restful sleep throughout the night. Innovating from an industrial partnership with Shell (Singapore) & BASF (Korea), Five Star Foam has now become a household name. Our outlook revolves around ensuring our customers’ health, which cannot be attained without a healthy sleeping pattern. Our customer is not in our store to look at a sea of white rectangles; they are there to find a better night’s sleep, to wake up without pain and to aid in their better tomorrow and this is our sales culture. Our vision has always been focused at providing a good night's sleep. When you buy from us, you're not only buying the highest quality products made with care and excellent craftsmanship but also and more importantly, a restful slumber. Five Star has gradually made its name in the market and is now considered one of the most reliable brand that is instantly associated with comfort, luxury and tranquility. At Five Star, we strongly believe in ‘Tomorrow Starts Tonight’./p